Frequently Asked Questions
We offer a wide range of tiles, including porcelain, ceramic, and vitrified tiles in various sizes and finishes. Our product range includes floor tiles, wall tiles, and large format tiles for residential, commercial, and industrial use.
Yes, we offer customization options for specific projects. You can provide us with your design requirements, and we will work with you to create customized tiles that meet your needs.
We follow strict quality control measures at every stage of production, from raw material sourcing to final packaging. Our tiles undergo rigorous testing to ensure they meet international quality standards.
Our primary port of loading is Mundra Port in Gujarat, India. However, we can also arrange shipments from other ports depending on the destination and client requirements.
Our Minimum Order Quantity (MOQ) typically depends on the product type and destination. For most of our tile products, the MOQ is one full container load (approximately 800 to 1,000 square meters of tiles). However, specific MOQs can vary based on product specifications and shipping terms. Please contact us for more detailed information regarding your order requirements.
Our standard payment terms are as follows:
- Advance Payment: 30% deposit at the time of order confirmation, with the remaining 70% paid before shipment.
- Letter of Credit (L/C): Available for larger orders, subject to bank approval and conditions.
We are flexible and can discuss specific terms based on the order size and client requirements. Please feel free to reach out for customized payment options.
Our standard lead time is 20 days from the date of receiving the advance payment. For larger or more complex orders, the lead time may vary slightly. We are committed to delivering on time and will keep you updated throughout the process to ensure smooth and timely delivery.
Yes, we are committed to offering excellent customer service, even after the sale is complete. If you encounter any issues or need assistance with your order, our team is here to help.